ebooksgoldmine web store FAQ section

IMPORTANT E-Book INFORMATION: - Most computers are already installed via default with the necessary software &/or programs needed to open, view and read ebooks on your pc (MAC is a possible exception-see note below). - Many, if not most ebooks will require the following to open, view and read: * A means to open .ZIP files (such as winzip) * A means to read .PDF format files (free at adobe dot com) * A means view .JPG & often other type file images * A means to use .doc files (Word - Microsoft) * A means to use exe files * Occasionally, a means to view video * Occassionally, a means to use and open xls (excel) files * Possibly other related software or means to utilize specific to particular ebooks - Many MAC users have indicated that certain ebooks are often, in part or in full, NOT compatible with MAC computers; please review the above software needs and/or computer capabilities required fully utilize/read an e-book PRIOR to purchase. SHIPPING: - Normally ships via email within 24-48 hours (often sooner) from receipt of payment notification - E-books ship via EMAIL address on file with your payment processor only. - The email sent to you will contain a link for instant access and/or to download. - Please CHECK YOUR SPAM mail to avoid interruption of email delivery receipt. - It will NOT be mailed to a physical address via snail mail or other type physical mailing methods. - Shipping is FREE unless otherwise indicated. RETURNS: - Due to the instant nature of ebooks, returns are not customary, generally needed or requested. - If you experience a problem, please contact EbooksGoldmine via eCrater message. - Please do NOT file a claim through your payment processor - EbooksGoldmine places customer satisfaction as 1st in Priority and if for some unexpected problem or reason, this site will make every effort to assist its valuable customers. PAYMENT: -Due at purchase via payment method offered as indicated on listing -Please check the individual listing your are interested in purchasing for payment types accepted. - Due to the nature of ebooks, money orders, cash or other means than an online payment processor is not accepted since this would not be advantageous to customers